Free shipping within the Netherlands and to Belgium 

• Shipping via PostNL Track&Trace every business day */**/***
• Tracking information will be sent via email
  
• Free return shipping to a freepost address (Netherlands only)
• PostNL also delivers on Saturdays (excluding business addresses).

*Orders placed and paid for after 4:00 PM cannot be shipped until the next business day due to administrative and logistical processing.

*If an item is marked "Ordered on a business day: delivered the next day!", the item must be ordered and paid for before 4:00 PM to be delivered the next day. For orders placed on weekends (non-business days), the following applies: processed on Monday and delivered on Tuesday. 

**POSTNLhas a 95-99% reliability rate for next-business-day delivery in the Netherlands (Belgium: 1-2 business days). In exceptional cases, delivery may take longer (e.g., around holidays). Thermapen reserves the right to make exceptions in cases of force majeure. Delivery times are always an estimate and not so-called strict deadlines (Article 5 of the General Terms and Conditions).  

Shipping in the Netherlands 

Free shipping in the Netherlands!

Ordered on:                                       Delivered on** :

Monday before 4:00 p.m. Tuesday

Tuesday before 4:00 p.m. Wednesday

Wednesday before 4:00 p.m. Thursday

Thursday before 4:00 p.m. Friday

Friday before 4:00 p.m. Saturday (no business addresses)

Saturday and Sunday Tuesday

Ship to Belgium 

Free shipping to Belgium!

We ship every business day, provided the order is placed and paid forby 4:00 PM.

Ordered on:                                        Delivered on**:

Monday before 4:00 p.m. Tuesday

Tuesday before 4:00 p.m. Wednesday

Wednesday before 4:00 p.m. Thursday

Thursday before 4:00 p.m. Friday

Friday before 4:00 p.m. Saturday (no business addresses)

Saturday and Sunday Tuesday 

Shipping costs in Europe

Shipping available to various European countries.
Is your country not listed? Let us know. Germany €9.95 incl. VAT
Denmark, France, Luxembourg, Austria €14.95 incl. VAT
Spain, Portugal, Finland, Hungary, United Kingdom (UK) €17.95 incl. VAT

Track & Trace 

Once your order is complete, you will receive a confirmation email from us. As soon as the package is shipped, you will receive an email containing the PostNL Track & Trace 3S number*, which you can use to track where and when your package will be delivered. (PostNL Track & Trace website)

You may occasionally see the following message when entering the 3S number: “No shipments were found for this combination” (this refers to the combination of the 3S number and the ZIP code where the order is to be delivered). This message may appear because POSTNL has not yet processed the 3S number. In that case, you can check the status of your order the next business day.

In rare cases, PostNL may take several days to deliver an order instead of 24 hours. If you haven’t received your order within 3 business days of shipment, please contact our Customer Service.

Not home?
The delivery person will make one attempt to deliver the package. If the delivery person is unable to reach you, the package will be delivered to a PostNL pickup location. You will receive a confirmation indicating where and when the package can be picked up within 7 days.

Once your purchase has been confirmed in our online store, it is final. We strive to ship your package to you as quickly as possible, and we do our best to ship it within a few business days, barring any exceptions. We maintain a minimum stock of all items to ensure fast delivery; however, it is possible that a particular item may be out of stock both at our store and with our suppliers.

Pickupat
Pickup is available (by appointment) if arranged with customer service. This takes place at the agreed-upon time and only for orders for which payment has already been made. If you have not made an appointment or received permission from customer service, you will unfortunately NOT be able to pick up any products from us. Our company does not have the facilities to accommodate you properly. Your orders will always be shipped to you by mail after we receive your payment.

Returns

Not satisfied with your purchase? You can return your product within 30 days of receipt, provided it is unused, in its original condition, and preferably in its original packaging. You can choose to exchange it for another product or receive a refund in accordance with our terms and conditions.

Free returns – Netherlands

Please send your return shipment free of charge to the freepost address below. Always include a copy of the invoice or packing slip with the order number (TPXXXX).

Thermapen Returns
Freepost 3024
3860 VZ Zeewolde

Unfortunately, we cannot process returns without an order number.
If your package does not fit through the mailbox, please drop it off at a PostNL location. There, you will receive a shipping receipt with tracking information.

Free returns – Belgium

Would you like to return an item from Belgium? Please email us to request a free PostNL return label. This label includes tracking and can be dropped off at a PostNL location at no cost. Please remove any old shipping labels from the package.

Please note that we cannot process returns without an order number.