Privacy statement & disclaimer

Krijnen eSolutions BV trading as Thermapen respects the privacy of website visitors and ensures that the (personal) information you provide to us is treated confidentially. The processing of (personal) data is carried out in a manner that complies with the requirements of the law.

Purposes of data processing

Your personal data (first and last name, company name (if applicable), email address, phone number, billing and delivery address, payment details, newsletter subscription yes/no, customer number) are processed by us for the purpose of entering into and executing agreements for the processing and delivery of goods and managing the resulting relationships, including carrying out activities aimed at increasing the customer base. Data requested via forms on our website is necessary for the aforementioned reasons. If personal data is not provided, we cannot contact you or process an order.

If you send us an email, the data (first and last name, company name (if applicable), email address, phone number, message) you send us will be stored for as long as is necessary for the complete answering and handling of your email, given the nature of the form or the content of your email. We apply the following retention periods:

 

Type of data Retention period

Contact form Max. 4 years

Quote form Max. 4 years

Newsletter subscription Until unsubscribed from the newsletter.

Email request Max. 4 years

Customer data Max. 7 years (including data sent via the above methods, but only if there is a commercial relationship)

Security

All data exchanged with Krijnen eSolutions BV trading as Thermapen via our website is encrypted with SSL security based on the HTTPS protocol. Data you leave by filling out a form is stored in the database of our Customer Relationship Management (CRM) system. The data is stored in accordance with current legislation.

Visitor data and Google Analytics

We use Google Analytics to track general visitor data and to analyze how effective our AdWords advertisements are on Google search results pages. The data is therefore used for statistical analysis of visitor and click behavior on the website. We also optimize the operation of the website with this. We have also configured Google Analytics in a privacy-friendly way, so that IP addresses are anonymized and data is sent over a secure connection.

We have a data processing agreement with Google. The statistical data is transferred to and stored by Google on servers in Europe and the United States. Read Google's privacy policy for more information, as well as the specific privacy policy of Google Analytics. For information on how Google is GDPR compliant, Google has specific pages: Google Cloud and the GDPR and what Google does in terms of data protection.

Google uses this information to keep track of how our website is used, to provide reports on the website to us and to provide Krijnen eSolutions BV trading as Thermapen as an advertiser with information about the effectiveness of our campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on Google's behalf. We have no influence on this.

We explicitly point out that Krijnen eSolutions BV trading as Thermapen can never trace this data back to you as a person or individual, except in situations where you identify yourself as a person via one of the forms on the website. This can be done, for example, by leaving an email address when you subscribe to the newsletter. In such cases, your visitor behavior can be linked to the entered data.

The data collected by Krijnen eSolutions BV trading as Thermapen is not provided to third parties.

Hotjar

With the Hotjar tool, we can see where visitors click on the website and to what extent visitors scroll down pages. This data is completely anonymized and therefore cannot be traced back to individuals.

Facebook, LinkedIn, and Twitter

This site includes buttons to promote or share pages on social networks such as Facebook, LinkedIn, and Twitter. These buttons are realized by code provided by Facebook, LinkedIn, and Twitter themselves. This code places a cookie, among other things (see above). Read the privacy statements of Facebook, LinkedIn, and Twitter (which may change regularly) to see what they do with your personal data that they process with this code.

 

Data Processing Agreement

We have signed a data processing agreement with all companies that process data from us. This agreement stipulates, among other things, for what purposes personal data may be processed and what security measures must be taken where the personal data is stored. It also states that those who process the data must handle it confidentially and may not process it on their own initiative for a completely different purpose than stated in the data processing agreement.

Use of cookies

When offering electronic services and information on this website, we use cookies. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on your computer's hard drive. We use cookies to remember your settings and preferences.

With the Cookiebot tool, cookies are blocked if you have not given permission for this (with the exception of functional cookies). In this cookie bar, you can immediately indicate which types of cookies may be placed. Do you want to know exactly which cookies we use? The overview below gives you insight into which cookies are placed by which tools and for what purpose.

In summary, our website uses the following cookies:
Functional cookies: these keep track of your preferences and remember that you have already visited the site.
Performance cookies: these measure the effectiveness of, for example, an advertisement.
Analytical cookies: these cookies ensure that we gain insight into how a page works and where we can work on improvements. These also ensure that Thermapen gains insight into its customers with regard to location, type of browser used, and which pages have been visited.

You can limit the use of cookies on your own computer when visiting our website. Do you want the best website experience and information tailored to you? Then click on the 'agree' button.

By law, we may store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we need your permission.

Cookie statement last updated on 18-5-2018 by Cookiebot (PDF)

Access, correction and right to object

If you have a relationship with our company, you have the option to inspect your personal data after a written request. If the overview provided by us contains inaccuracies, you can request us in writing to change or delete the data. You can also adjust the given consent for cookies (see the links above). Furthermore, you have the right to request your data in a file so that another party can obtain and use this data from you. In addition, you can inform us in writing if you do not wish to be approached (by post or by e-mail) with information about our products and services by notifying us at this address:

 

Krijnen eSolutions BV trading as Thermapen

Attn. Mr. W. Krijnen

Landauer 33

3897 AB Zeewolde

 

Or email Service@thermapen.nl

 

In the event that you disagree with how we process your personal data and you cannot resolve it with Krijnen eSolutions BV trading as Thermapen, you have the option to submit a complaint to the Dutch Data Protection Authority. This can be sent to:

Dutch Data Protection Authority

Postbus 93374

2509 AJ DEN HAAG

Adjusting the privacy statement

 

We reserve the right to amend this privacy statement. Changes will be published on this website.

Disclaimer

Although the utmost care is taken in developing and maintaining this website, it is possible that certain information may no longer be correct over time. Krijnen eSolutions BV trading as Thermapen accepts no liability for the consequences of any activities undertaken on the basis of the information provided on this website. No obligation can be derived from the content of this website for Krijnen eSolutions BV trading as Thermapen, with the exception of cases where a written agreement has been drawn up.

Third-party sources

 

Certain references on this website lead to information sources maintained by third parties, over which Krijnen eSolutions BV trading as Thermapen has no influence. Krijnen eSolutions BV trading as Thermapen bears no responsibility for the accuracy or any other aspect of these information sources.

Copyright

The copyright of all content on this website rests with Krijnen eSolutions BV trading as Thermapen, unless expressly stated otherwise by, for example, source references. Nothing from the applications, texts or graphic representations of this website may be reproduced and/or made public by print, photocopy, fax, typing, storage in an automated database or otherwise, which applies to the entire or partial processing, without the express prior written permission of Krijnen eSolutions BV trading as Thermapen.

General Terms and Conditions

Krijnen eSolutions BV trading as Thermapen is registered in the trade register of the Chamber of Commerce of Flevoland under registration number 66210402. The General Terms and Conditions, as filed with the Chamber of Commerce under the aforementioned registration number, apply to the services of Krijnen eSolutions BV trading as Thermapen. These conditions will be sent free of charge upon request.