Returns & Cancellations

Want to return or cancel an order? See here how this works easily.

Return your order?

Click the button and request a return immediately
Returns
Cancel your order?

Click the button and request a cancellation immediately
Cancel

Frequently Asked Questions

How do I request a return?

You can easily submit a return request through your account or via the "Return" button on this page. After your request, you will receive further instructions.

What are the costs of a return?

You can return your order within 30 days. The return shipping costs are the responsibility of the customer. We do not charge any additional processing fees.

Within how many days can I return a product?

You can return your order within 30 days of receipt, provided the product is unused and meets the return conditions.

How do I cancel my order?

You can easily submit a cancellation request through your account or by clicking the "Cancel" button on this page. Always include your order number.

Until when can I cancel my order?

You can cancel your order as long as it has not yet been shipped. Once your order has been shipped, cancellation is no longer possible. In that case, you can use the return procedure through your account or via the "Return" button on this page after receiving your order.

What happens after I have submitted a return or cancellation request?

Upon receiving your request, we will verify the information and you will receive further details about the processing.

My order has already been shipped. Can I still cancel it?